Safety & trust
Stay on-platform, stay protected
A few simple habits keep both customers and vendors safe from fraud, miscommunication, and disputes.
Important notice
Why off-platform contact is risky
Once a conversation, quote, or payment leaves 4Kay, we can no longer verify the other party, mediate disputes, or protect your money. Common scams target hosts and vendors who move to text, email, or third-party messaging — fake deposits, spoofed identities, and disappearing bookings.
4Kay Events will not be liable for any fraud, scam, or loss that results from off-platform dealings. Keeping everything on 4Kay is the single best thing you can do to protect yourself.
Do
- Keep every message inside the estimate follow-up thread.
- Pay only through the in-app Stripe checkout.
- Verify a vendor's review history before booking.
- Report suspicious behavior to support immediately.
- Leave an honest review after the event.
Don't
- Share or request phone numbers, emails, or social handles.
- Send or accept payment via Zelle, Venmo, Cash App, or wire.
- Click links sent in messages — the system blocks legit ones too.
- Move a booking to text, WhatsApp, or DMs to "save fees".
- Pay a deposit to anyone who pressures you to act fast.
The 5 round-trip follow-up limit
Each estimate supports up to 5 round-trip messages between the customer and the vendor (10 messages total). This is intentional — it covers genuine clarification without becoming an unmoderated chat channel where contact information could leak. If 10 messages isn't enough to make a decision, that's usually a sign the estimate needs to be revised.
What we block automatically
Every message you type is scanned before it sends. We block:
- Email addresses (including disguised forms like "name [at] domain dot com")
- Phone numbers in any common format
- External URLs and domain names
- Off-platform messaging handles (WhatsApp, Telegram, Signal, Insta, etc.)
- Payment apps (Venmo, Zelle, Cash App, PayPal)
- Phrases asking the other side to "message me directly" off-platform
Need help or want to report something?
Use the support option inside the Kay chat widget (bottom-right of every page) to flag a suspicious vendor, customer, or message. Real humans review every report.